Saturday, November 17, 2007

What to do after signing up to a voice plan?

Most network operators give you a trial period of 15 to 30 days. Use these days to your greatest advantage! Go to your home, your office, anywhere you used to go and you need to expect good service. Call customer service. Call several times and talk to different representatives. In such cases, if the service does not perform as you wish, you can move out of your contract.

You can also get all kinds of scary stories about customer service of the various operators. Customer service needs to be improved in almost all operators. Customer Service Representatives (CSR) need to be better trained in general, and specially trained to handle complaints and issues of service. I think the general feeling is that they are yours for the duration of your contract, and that if you already become a customer for a while, you will become depended to the telephone number assigned to you, they, so that they are not scared of losing you.

However, the ability to port your number from one operator to another may cause some customer service department to rethink that assumption.

I know I can be annoying sometimes, but I will always notify a supervisor when a representative was particularly attentive, polite, and helpful. I think it's more important to give a high five to the CSR that really care to the customers.

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